We turn your evidence into a professional UK complaint pack that dealers actually act on — so you get the refund, repair or replacement you're owed.
AB12 CDE
Ford Focus, 2019
Within 30 days
Right to reject
8 of 12 items
Strong
Readiness indicator
Dear Sir/Madam,
Under the Consumer Rights Act 2015, goods supplied must be of satisfactory quality. Unfortunately the car I purchased has developed faults and I do not believe it meets this standard.
I would be grateful if you could resolve this matter for me as soon as possible.
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Complaint packs generated
Dealerships challenged
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Guided questions about the vehicle, seller, fault, dates and what the dealer has said so far.
Drop in receipts, MOTs, WhatsApp screenshots and emails. We extract the key facts that strengthen your case.
Your complaint pack, then every follow-up when the dealer replies — all from one dashboard.
Photos of warning lights, MOT certificates, garage invoices, WhatsApp threads with the dealer — every file you upload is analysed for key facts, dates and quotes that strengthen your position.
MOT_certificate_july.pdf
analyseddashboard_warning.jpg
analysedgarage_invoice.pdf
analysedPaste or upload the dealer's response. We dissect the tone, surface legal weaknesses, and draft your next letter in one click.
Apex Motors Ltd
Reply · 4 days ago
"We've reviewed your complaint and consider the issue to be wear and tear consistent with a vehicle of this age and mileage. We do not accept liability for the repair under the Consumer Rights Act."
Letter Before Action citing s.20 CRA 2015
Polished structure, clear timeline, professional wording. Designed for UK vehicle purchase disputes and ready to send to the dealer or finance provider.
"Dealer ignored me for weeks. The VehicleRights pack landed on Monday and I had a refund offer by Friday."
James R.
Manchester · Audi A3
"I had no idea where to start. The questionnaire walked me through it and the evidence analysis caught things I'd missed."
Sarah P.
Bristol · Nissan Qashqai
"When the dealer pushed back, the follow-up letter cited the exact clause they were dodging. Game over."
David K.
Leeds · Ford Kuga
Your rights under the Consumer Rights Act and how to structure your complaint.
Read guideCapture the timeline and evidence that strengthen your position.
Read guideHow to escalate calmly with a structured, evidence-led complaint.
Read guideShort-term right to reject explained, with what to include in your letter.
Read guideHow to involve the finance provider and what they need from you.
Read guideCounter common dealer objections with a clear, factual response.
Read guideYes — dealer purchases have the strongest consumer rights position under UK law and VehicleRights is built around them.
Yes. Faults within 30 days typically engage the short-term right to reject. We structure your pack accordingly.
Yes. We adapt the document to focus on repair, replacement or a contribution as appropriate.
Paste their reply in and we'll surface the legal weaknesses and draft a focused response that addresses them.
We can include a parallel complaint addressed to the finance provider so both parties are on notice.
No — but it makes a big difference. Photos, MOTs and invoices are analysed for facts that meaningfully strengthen the pack.
No. VehicleRights helps you organise your facts and produce a professional document.
Yes — your dashboard keeps everything editable, and you can generate follow-up letters at any time as the dispute develops.
Start your complaint pack free. We'll guide you through every detail and have a professional document ready when you are.
Start my complaint